Editions

One product. Two editions.

Whether you're a mid-market team or a global enterprise, Bright Operations scales to your environment without compromising on depth or clarity.

EnterpriseFull Platform

Bright Operations

Full-scale operational intelligence for complex, multi-environment enterprises. Every capability, every layer, every entity — monitored, correlated, and managed end-to-end.

  • ✓Full 5-layer entity hierarchy — capability to infrastructure
  • ✓Unlimited entity ingestion and monitoring sources
  • ✓AI root cause analysis with confidence scoring
  • ✓Business dashboard — revenue risk, SLA penalties, RAG status
  • ✓Technical dashboard — incidents, changes, service requests
  • ✓Dual SLA compliance — support and service SLAs
  • ✓Engineer and on-call workload management
  • ✓Known problems and knowledge base
  • ✓Deep ITSM integration — ServiceNow, BMC Helix, Jira SM
  • ✓SSO, RBAC, audit logs, enterprise security
  • ✓Dedicated implementation and success team
  • ✓Custom SLA and support agreement
SMB

Bright Operations Lite

Designed for smaller IT teams that need clear operational visibility without the complexity of a full enterprise rollout. Up and running fast, with immediate impact.

  • ✓Your CIO and IT staff as AI Agents — intelligent agents that receive your business needs and build your entire IT strategy and setup
  • ✓Predefined IT blueprints — Consulting, E-commerce, and Service Business ready to deploy
  • ✓AI agent workforce — specialist agents for web, email, CRM, finance, and integrations
  • ✓Outcome delivery — website, email, invoicing, and CRM live in days, not months
  • ✓Blueprint-driven execution — no open-ended decisions, everything runs within controlled playbooks
  • ✓Wide range of integrations — email, ERP, CRM, website and more to run your business
  • ✓QA and validation agent — confirms everything is live and working
  • ✓Self-serve onboarding — describe your business, we handle the rest
  • ✓Scales from Starter to Growth as your business expands
Not sure which edition fits?
Book a 30-minute discovery call. We'll map your environment, team size, and operational challenges to the right starting point.