BrightOps
One platform. Enterprise-grade operational intelligence for IT teams, and fully autonomous IT for growing businesses.
Five layers. One connected view.
Most tools monitor infrastructure in isolation. BrightOps does not replace monitoring tools but augments and maps every technical component to the business capability it supports, so a database failure isn't just an alert, it's a $2.4M revenue risk on your Payment Processing capability.
Built for the full operational loop
Business-aware monitoring
Every metric — SLA availability, response time, incident rate, revenue risk — tracked at every layer. Not just infrastructure health, but business health.
AI root cause analysis
When payment-gateway goes red, BrightOps traces the cause through checkout-api → payment-processor → payment-db-cluster and identifies the exact failure with high-confidence analysis.
Integrated incident & change management
Incidents, change requests, and service requests managed in one place — with full context, SLA timers, corrective actions, root cause, lessons learned, and known problem linking.
Dual SLA compliance
Track both support SLAs (response, restoration, resolution time) and service SLAs (availability targets per entity) — with breach detection and penalty quantification built in.
Engineer & on-call management
See assigned and on-call workload per engineer in real time. Know who owns what, what's at risk, and where capacity is concentrated before it becomes a bottleneck.
Technology attribute intelligence
12 attributes per technology node — CPU utilization, memory, disk latency, queue depth, network latency, error rate, availability, restart frequency, capacity saturation. All with degradation scoring.
See BrightOps with your data.
We'll run a live technical demo mapped to your environment and stack.